refunds & Returns

Return & Refund Policy
(Merchandise Only)

We're sorry if you didn't love your product from Unplaced

For full information on our refund policy, please read below:

To request a return please fill out our returns form below. You will need your email and order number to process this request
Please note that for Bundle Purchases, individual items cannot be returned separately
Please note we only offer refunds if product packaging is unopened, the product is unused, the packaging is in a re-sellable condition and the refund request is made within 14 days of order. This is for hygiene reasons
We have a 14 day refund policy; from the day the item is ordered, you will have 14 days to request a return
If you have received a different item from the one you ordered - we're sorry! We will get the right product to you - just fill out the form below with the order details and we will sort the rest!
Any items that are not returned as new as per the above guidelines we won't be able to refund your product
If you have requested a refund on an order which includes a promotional discount, you will be refunded the amount that has been paid
Refunds will be paid into the account that was used on the original order
Card refunds can take between 5 - 10 days to show into your account

(This includes CV rewrites, templates, downloadable guides, and online courses/videos)
Due to the nature of digital services, we do not offer refunds once a service or download has been delivered or accessed
CV rewrites are a one-time service and are non-refundable.
It is your responsibility to upload your most recent CV and provide all relevant details during the intake process.
We provide one completed version with feedback. Any further changes are your responsibility.
All downloadable content (templates, eBooks, guides) is non-refundable once purchased.
Please ensure you have read the product descriptions before purchasing.

To apply for a refund please visit our returns portal HERE